What is your average lead time for LED Aluminum Channels?
We stock a large array of LED Aluminum Channels. Most of our LED Aluminum Channels are shipped on same or next business day.

What if I need a custom length size for LED Aluminum Profiles?
You can contact sales07@leds-kc.com for Custom length requirements. We may charge extras cost if any special requirements.

What are your shipment options?
We use UPS Ground and FedEx Ground to ship all standard orders.

How do I return something?
Please refer to our returns policy. Besides, KC Lighting cannot accept returned products that have been man-made damage.

What if the products I received is damaged or missing items?
Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
You must report damage or missing items within 3 business days of receipt by contacting us at sales07@leds-kc.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

What happens if an item is on backorder?
In rare cases, you have not received the products for more than 10 days. Please contact sales07@leds-kc.com and we will deal with it immediately.

What forms of payment do you accept?
Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.

Why did I pay for several days without a tracking number?
Normally, we will send it out within 2 working days, and the transport time will be 3-10 days.
Which does not contain your payment reach our account of the time, usually 10 minutes will arrive at our account, but does not exclude the special circumstances this process needs a few days, depending on the credit card payment platform (2checkout and PayPal) into account.
And please review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.