Returns & Refunds
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days from the date you received it. We are not able to provide an exchange or refund on any of our products that have been personalized. Refunds will be issued to your original payment method only.
Please advise us upon receipt of your purchase if you wish to exchange an item/s. If you would like to exchange an item/s (not including items that have been personalized) please email firstname.lastname@example.org with your order number, the item you would like to exchange, and the item you would like to replace it with.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items that are lost in the post. All goods shall remain your responsibility until we receive them.
Exchanges received outside the above time frames will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product can not be refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Full refunds exclude shipping costs. All carriage charges are non-refundable.